My products are currently delivered by Internet download and through Amazon. When purchasing through Amazon you are adhering to their terms and conditions and shipping times and costs. This is out of my hands.
After your download purchase has been approved when purchasing through my website I will process your order.
Orders are typically processed within one (1) hour but could take as long as twenty-four (24) hours to complete. Once your order has been processed I will send you a confirmation email using the email address you provided on my order form.
This email will serve as your electronic purchase receipt and will contain the information you need to access your product downloads. Downloads from my servers are closely monitored to ensure you are able to successfully access my products.
I stand behind my products and your satisfaction with them is important to me. However, because my products are digital goods delivered via Internet download I generally offer no refunds.
Refund requests made after you have downloaded my product are handled on a case by case basis and are issued at my sole discretion. Refund requests, if any, must be done via email to firstname.lastname@example.org within seven (7) days of your original purchase.