COUNSELLING

FAQ

1What is counselling?

Counselling can help you to open up and explore your difficulties and challenges that you are currently facing in a safe, confidential and supportive environment.

Counselling is a way of assisting you to identify and define your emotional issues and to help you better understand yourself.

My aim is to support and empower women through periods of change and emotionally difficult times.

I am absolutely committed to providing a safe and supportive environment for my clients which is both comfortable and welcoming.

2Do you offer crisis support?

No, I’m not a crisis support service. If you or someone you are with are in immediate danger please dial 000.

If you are in need of immediate support you can get in touch with the appropriate crisis services listed below. These phone lines are free and available 24/7.

Lifeline. Call 13 11 44.
Suicide prevention services, mental health support and emotional assistance.

Suicide Line. Call 1300 651 251.
People at risk of suicide, people concerned about someone else’s risk of suicide, people bereaved by suicide.

Kids Helpline. Call 1800 55 1800.
Services for children and young people aged 5 to 25.

3What are your services?

I offer face to face sessions, phone sessions and online/video sessions for:

  • Counselling
  • Career counselling
  • Life transitions
  • Life coaching
  • Parenting
  • Workshops
  • Programs
4How much does counselling cost?

Counselling sessions are $120 per hour.

Career counselling sessions are $120 per hour.

Coaching sessions are $120 per hour.

Workshops and other programs are as advertised.

Payment will be taken at either the beginning or the end of each session and may be made by cash, eftpos or credit card. Direct transfer is also available upon request.

5Do you bulk bill or give medicare rebates?

Currently, the Australian Government only offers rebates to clients of psychologists and some social workers.

The fee charged is often comparable to the out of pocket expense you would incur when seeing a Medicare rebated psychologist whose scheduled fee is around $250 per session.

6How can counselling help me?

Counselling can help you better understand your situation and yourself more fully and can help you tap into your own inner resources.

With greater self-awareness and trust in yourself, I hope that you will be able to make constructive changes, leading to a more satisfying and meaningful life.

Counselling is an effective strategy that can enhance your quality of life and the relationship that you have with yourself and others.

7What’s your counselling approach? How do you work?

I believe that my clients have the desire and the capacity to grow towards fulfilling their true potential, and that they are the experts on their own lives.

Counselling is a way of assisting you to identify and define your emotional issues and to help you better understand yourself.

Therefore, I will not be giving advice. I work with my clients to help them understand themself more fully and to find their own inner resources.

I apply an integrated approach to counselling, meaning that I combine different, but complimentary counselling methods that have been taken from different models of therapy. These are Person Centered Therapy, Cognitive Behaviour Therapy and Solution Focused Therapy.

Using an integrative approach allows me to be flexible in providing a service that suits the client's situation.

I may at times suggest some sort of homework (clients’ doing tasks related to counselling in the time between our sessions) this could be in the form of reading, self monitoring, practicing a therapeutic strategy or carrying out behavioural experiments.

Throughout the counselling process I will check in regularly to ensure that you are getting the most out of our time together.

I am absolutely committed to providing a safe and supportive environment for my clients which is both comfortable and welcoming.

8How confidential is the counselling that you offer?

You are entitled to a confidential service. Meaning everything you share with me in the course of our work together will be treated as highly confidential.

However, there are a few circumstances in which I may be required to break confidentiality.

  • If I consider you to be a risk of seriously harming yourself or someone else.
  • If your counselling records have been requested by a court of law.
  • If another party or agency has requested your information, and you have agreed and provided written consent to this.
9What if I need to cancel my appointment?

I require at least 24hours notice if you’re wanting to cancel your session.

If less than 24 hours’ notice of cancellation of a session is given by you (unless in an emergency) the full fee will be payable. Without this notice any missed sessions will be counted towards your overall appointments and will need to be paid for. I will invoice you at the end of each month should this occur.

Where appropriate I will attempt in good faith to reschedule the missed session.

You can cancel your session either by calling me on (03) 9013 4863 or sending me an email to hello@hayleyfualau.com

10Do I need a referral?
Nope, you don’t need a referral to access counselling sessions. You can call me directly on (03) 9013 4863.
11When are counselling sessions available?

My hours vary at the moment but I offer sessions during business hours and I offer early morning, evening and weekend sessions by appointment only.

To make an appointment you can call me on (03) 9013 4863 send me an email to hello@hayleyfualau.com or book online.

12How many sessions will I need?

You may be wondering how many sessions you will need, and all of this comes down to the problem that you are presenting with and also what you can commit to.

So, your availability, financial situation are all factors that come into play.

I don’t lock you into any fixed amount of sessions.

13What happens at the first appointment?

Do you get nervous meeting someone new or doing something for the first time? I do! So to help alleviate any nerves you may have, I'll tell you what will happen when we meet for the first time.

There will be some basic admin to go through before we get into why you have come to see me. These forms are available for you to complete prior to your session so that we can have the maximum amount of time together.

I will collect your new client form and check that I have all your details correct.

We will then go through the counselling agreement that sets out the responsibilities of the counsellor towards the client and also the client’s responsibilities in the counselling relationship.

If you’re comfortable and give your consent for counselling to go ahead you’ll sign the agreement and we then get straight into why you have come to see me.

I am absolutely committed to providing a safe and supportive environment for my clients which is both comfortable and welcoming.

If you would like to continue with counselling after your first session we can then make another appointment for you to come back in.

If I’m not the best person to help you with your issue (I may not be qualified enough or lack experience in this area, for example) we can discuss a suitable referral so that you get the best possible assistance that you deserve.

14What will my counsellor do if I start crying?

Are you worried that I may come in for an unsolicited hug or that I'll watch on awkwardly if the tears start to flow? Don’t worry, I won’t do any of these!

Crying can be very freeing, offering an amazing sense of relief. Sometimes all a client might need, is a good cry. This can feel very empowering. And I always have tissues close by.

Crying can be a common occurrence in counselling and I will give you the time that you need, never rushing you or encouraging you to stop.

It’s been said that “what soap is for the body, tears are for the soul”.

15How will I know if counselling is successful?

You will be the best judge of this!

A question I often ask my clients is “What are your best hopes for today’s session? What needs to happen today to enable you to leave thinking that it was worthwhile coming here?”

You might find that friends, family members or co-workers start to notice a positive change in you.

Some clients have reported that they feel like there is ‘light at the end of the tunnel’, that they’re starting to understand themselves better, feel less alone, angry, sad, depressed or anxious.

You may start sleeping better, become more social and active, find your relationships improving, you’re not arguing with people as often, you might get a job, start eating better and be able to better understand yourself and your emotions.

16Won’t people think I'm weak if I go to counselling?

It is absolutely more than OK to recognise that life can be hard and that you’re struggling.

You are by no means weak for reaching out to get the support that you need and deserve. It takes strength and courage to reach out and ask for help.

That’s brave, not weak. Unfortunately, there’s still a stigma around counselling that’s slowly lifting with the attention that mental health is getting.

CAREER COUNSELLING

FAQ

1I've never had a job before, can you still help me?

You bet! Instead of applying for any job, the person who is career orientated will focus their attention on a particular field of work such as sales, administration, animal care, nursing, or horticulture for example.

When you can focus on a certain area it will help to strengthen your skills and knowledge in that particular area, allowing you to develop a sound understanding of what’s required and what’s happening in that field of employment.

Even if you’re just looking to accept any job so that you can pay your bills, having a career plan will increase your awareness of specific opportunities that can support your long term goals.

The more sure you are of what you want to do, the more motivation and enthusiasm you will bring to your job seeking in your particular field.

Together we can…

  • Create ways to build a winning/growth mindset - This can really help job seekers to avoid feeling frustrated and disappointed if they’ve experienced many rejections
  • Tailor your CV and cover letter for specific roles
  • Find alternative ways to apply for jobs
  • Develop ways to market and brand yourself
  • Help build your confidence when applying for specific roles
  • Drill down on what you have to offer, where you want to end up and figure out how you’re going to get there
  • Expand on your interview and telephone skills
2I've been out of the workforce for a long time because I had kids. Can you help me?

Sure can! We will explore all meaningful career options, all while taking your family circumstances, unique personality, and skill set into consideration, ensuring that your financial and personal needs are met.

3I suck at job interviews, and lack confidence. Can you help me?

Yep! Together we can…

  • Create ways to build a winning/growth mindset - This can really help job seekers to avoid feeling frustrated and disappointed if they’ve experienced many rejections and lack confidence
  • Tailor your CV and cover letter for specific roles
  • Find alternative ways to apply for jobs
  • Develop ways to market and brand yourself
  • Help build your confidence when applying for specific roles
  • Drill down on what you have to offer, where you want to end up and figure out how you’re going to get there
  • Expand on your interview and telephone skills
4I have no idea what I want to do with my life, or what I'm good at. Can you help me?

Of course! This is where I work with you to identify the type of work or field that is most suitable to you and your unique set of circumstances. The first question I usually get is “I want to know what career I’m most suited to?” And this comes down to many factors, all of which we'll work through together.

You will discover the careers best suited to your interests, values, strengths, weaknesses, and personality.

We will explore the many career options available and then you will research and identify the most suitable career option. You will learn about all the different training, course, or university options.

My Career Guidance and Planning workshop would be a perfect place to start.

5I'm not passionate about anything, but I want to find meaning in my work. Can you help me?

I certainly can! I will work alongside you to help you understand yourself more fully, meaning that we will take into consideration all of your strengths and weaknesses, your interests, your personality traits, your skills and abilities, your values and beliefs so that you can get in touch with your authentic self. With greater self-awareness and trust in yourself, I hope that you will be able to make well-informed decisions, leading to more satisfying and meaningful career life.

My Career Guidance and Planning workshop would be a perfect place to start.